Kasey Canlas established and currently leads UX Research Operations for a 100+ team of UX designers and researchers at Genesys. Previously she established UX Research Operations at McGraw-Hill. With 9+ years of operations in B2B and B2C, Kasey values her partnerships across the company’s business organizations for their specialized knowledge who helped contribute to the research team’s maturity.
Past Talks
12 October 2023
Culture eats strategy for breakfast! But what exactly is a company's culture, how does it influence how you get things done and how do you go about influencing the company culture to enable better product development?
Join this forum to discuss different culture types and the techniques that people use to influence change.
11 October 2023
In a world driven by digital innovation, companies are scrambling to adapt and evolve, propelling digital transformation from a buzzword to an operational imperative. However, 70% of these ambitious projects falter before reaching their full potential. The culprit? Not the cutting-edge technology itself, but the overlooked challenges of organizational culture and behavior.
Join us for an incisive panel discussion that explores the intricate dynamics behind these high-stakes failures. We will dissect the crucial, yet often disregarded, roles that corporate culture, behavioural patterns, and multi-level operational shifts play in the success or derailment of digital transformations.
Data privacy. You've heard the term and probably watched the training on it every year if you are in a corporate environment, but have you incorporated it into your UX practices? Kasey Canlas knows the struggle of initially figuring out how to start. Previously she too was puzzled by the terms PII, Data Processor, Data Controller. Lucky for you, she knows how to start you on your journey and give actionable steps to build a secure data-privacy-compliant research practice. The audience will learn how to evaluate existing processes, identify potential data privacy issues, and establish safeguards and best practices to add to your strategy.